Frequently Asked Questions

Second Opinion Consultation FAQ

The information below provides answers to certain general questions you may have about BALSAM’s services

Interpreting your medical images is the first place where errors in diagnosing your disease can happen; medical research has shown that getting a second opinion can significantly reduce misdiagnosis. A second opinion gives you peace of mind and the assurance that no important detail in your images was overlooked. Correct case interpretation will put you on the track to find the best treatment plan in a timely manner, helping you avoid unnecessary and costly medical treatments and procedures.

With BALSAM you can connect to any doctor from our network and get a second opinion on your images, tests, and even biopsies. Not only will you and your treating physician confirm or correct your diagnosis, but you, the patient, will have a much better understanding of your disease.

No. BALSAM’s report is meant only as a second opinion based on images, tests and information that you provide. Unless you proceed to do telemedicine, and allow our local doctor physically examine you while the other doctor is advising online. Therefore, no treatment should be solely pursued upon BALSAM’s report as this report must be accompanied by a tele-medical appointment, through our local physician and your abroad physician; that is when we can proceed to determine your correct treatment plan.

BALSAM Health Services is an open platform connecting peoples with top hospitals around the world. Our prices and packages can be found right over here (enter link to prices and packages)

Unfortunately, to avail an upgraded plan a customer has to purchase that specific membership. We do not offer upgrades to superior packages.

Unfortunately, we do not offer a refund policy for our members. To find out more about our terms and conditions please follow the link (paste link here)

You will receive your BALSAM report in English Should you like to have it in any other language, you will have to mention that in your request. Please note that there is an additional fee of 30 Euros per language translation to any language other than English

Once your selected Health provider receives your complete request, the time frame within which you will receive your report depends on the response time of the provider/ hospital you have chosen. Our specialists base their response times, usually between 2-4 business days.

Each of the listed hospitals and clinics were identified as top-notch in their respective areas of expertise. At present, we are partnered with highly experienced health service providers from prestigious clinics across the world. The best hospitals in that certain area of medicine will be contacted and the patient will be linked accordingly

Yes, you can get your radiology images re-diagnosed as well, just like any second opinion you order. Your diagnostic images must be available in a DICOM Format. You may already have them on a CD. If you don’t, you may request it from the institution where your imaging was done.

During your visit to Balsam, your images will be copied in order to be sentto our network radiologist who will re-assess the files. You will receive your second opinion report within 2-4 business days.

Unfortunately, we cannot send the physical X-Rays scanned directly to our partner radiologist; they need to be in an electronic DICOM format.

If your images are found to be of poor quality, BALSAM will not be able to provide a second opinion report. Your will be advised to repeat the imaging procedure in order to provide high-quality images as required in order to receive your report.

Your uploaded data are received by BALSAM only to be kept in your personal profile for your future need and to be sent upon request to your selected hospitals. Your data is subject to international HIPAA standards of security and privacy. You can rest assured that all health providers have passed rigorous tests in his country in order to be trusted with patient’s personal information and is obliged to store all patients’ records in line with his country’s laws that adheres to international HIPAA standards of security and privacy.

In this case, Balsam recommends that patients request a third opinion from another health institution that can confirm the medical case and assures the plan of therapy.

Yes. The report of BALSAM is signed and stamped directly from the hospital or medical center where the service is provided.
Balsam Membership:

Parental Benefits; Applicable for parents living outside the UAE

Tele-Radiology Account; This system gives the member an account to securely store all their radiology images to be readily available, anytime, and anywhere for instant sharing with any doctor, globally

hPG80 Logo

hPG80 Cancer Screening test; Recommended for people with a high risk of cancer (age over 45, family history of cancer, smokers, etc)

3rd Medical Opinion; In case of a major difference between the first and second opinion

Tele-ICU: command centers staffed with intensivists and critical care nurses who electronically aid and deliver real-time information to frontline clinicians

hPG80 Detects; Brain tumors, All Cancers of Head and Neck, Skin cancer, Lung cancer, Liver cancer, Pancreatic cancer, Stomach cancer, Colon cancer, Rectal cancer, Prostate cancer, Uterine cancer, Cervical cancer, Neuroendocrine tumors, Ovarian cancer. Kidney cancer, and Breast cancer

University of California, Los Angeles-affiliated hospitals such as; Ronald Reagan UCLA Medical Center, Harbor-UCLA Medical Center